Subscription Policy
Last updated: August 07, 2026
1. How your subscription works
When you start a subscription, you authorize Aurivita to automatically charge your payment method on a recurring basis, at the price and delivery frequency you selected at checkout, until you cancel. Your subscription renews and ships automatically each billing cycle. You can view your current price, products, quantity, delivery schedule, and next renewal date at any time in your customer portal.
2. Billing
Your first charge is made when you place your order. Each renewal is charged on your scheduled billing date for that cycle, at your subscription price plus any applicable taxes and shipping. If a payment fails, we may retry it over several days; if it continues to fail, your subscription may be paused or cancelled.
You can check your next scheduled charge date at any time in your customer portal.
3. Cancellation
You can cancel your subscription at any time through your customer portal. There is no cancellation fee.
Please cancel at least 7 days before your scheduled charge date. Subscriptions cannot be cancelled within 7 days of your next renewal date, because your order is already processing for shipment during that window. Cancellation requests made within 7 days of renewal will take effect starting with the following renewal, and the upcoming order will still be charged and shipped.
You can view your next renewal date at any time in your customer portal. If you need help cancelling, email us at support@aurivita.co — but note that email requests are not instant and must still be received more than 7 days before your renewal date to stop the upcoming order.
4. Pausing, skipping, and changing your subscription
You can pause, skip, reschedule, or change the products and quantities in your subscription at any time from your customer portal. As with cancellations, changes must be made at least 7 days before your scheduled charge date to apply to the upcoming order.
5. Refunds and returns on renewal orders
You have 120 days after receiving your item to request a return. We accept returns on opened, used, or unopened products, and there are no restocking fees.
To start a return, email support@aurivita.co with your order number and a brief note that you would like to process a return. If your return is accepted, we will send you the return address and any additional instructions. Items sent back without first requesting a return will not be accepted.
Once we receive your return, we will process your refund within 10 business days to your original payment method. Please allow an additional 3 to 5 days for your bank to post the refund. If more than 15 business days have passed since your return was approved, contact us at support@aurivita.co.
We do not accept exchanges. All refunds and returns are subject to our full Refund Policy.
6. Damaged, incorrect, or missing orders
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. Send photos of the issue to support@aurivita.co and we will arrange a free replacement or issue a full refund — no return shipping required.
If you received the wrong item, contact us with photos and we will offer a 100% refund or a free reshipment. If your order has not arrived within the expected delivery window, contact us and we will offer a 100% refund or a free reshipment.
7. Order cancellations
You may cancel an individual order for a full refund within 24 hours of placement, provided the order has not yet shipped. Email support@aurivita.co with your order number to request a cancellation.
8. Price changes
We may adjust subscription pricing from time to time. If we do, we will notify you in advance, and you will have the opportunity to cancel before the change takes effect on your next billing date.
9. Contact us
To manage, pause, or cancel your subscription, visit your customer portal. For any other questions, reach us at:
- Email: support@aurivita.co
- Response time: We typically respond within 12 business hours
- Phone: +1 (347) 967-4147
- Business address: Azeal Supplements LLC, 1023 East Lincolnway, Cheyenne, WY 82001