Shipping Policy

Order Processing & Handling

All orders are processed within 1 to 3 business days (Monday through Friday).

Order Cut-Off Time: Orders placed before 4:00 PM (GMT-05:00) Eastern Standard Time will be processed starting that same day. Orders placed after 4:00 PM EST, or on weekends/holidays, will be processed the following business day.

Shipping Rates & Special Offers

We want to provide the best value to our customers.

Standard Shipping: Shipping rates are calculated at checkout based on your location.

Free Shipping Offer: We offer Free Standard Shipping on all subscription orders — including your first subscription order and every renewal after that.

Delivery Estimates

Region	Carrier(s)	Transit Time
United States	USPS, FedEx	3–9 business days
Canada	JCEX, JTHQ, Canadian Post	7–16 business days
United Kingdom	1ST	7–16 business days
Australia	JCEX, Australian Post	7–16 business days
All other regions	JCEX	7–16 business days

Total Delivery Time (US): 4–12 business days (Handling + Transit). Total Delivery Time (Outside the US): 8–19 business days (Handling + Transit).

Please note: while we strive to meet these timelines, delivery ranges are estimates and may be affected by carrier delays, weather, or high-volume periods.

Customs, Duties & Taxes

For orders shipped outside the United States, you (the customer) are responsible for any import duties, taxes, or VAT fees charged by your country's customs department. Aurivita is not responsible for these charges.

Shipment Confirmation & Tracking

As soon as your order ships, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Damaged, Lost, or Stolen Packages

We are committed to your satisfaction.

Damaged Items: If your product arrives damaged, please take photos of the packaging and the item and contact us immediately at support@aurivita.co. We will arrange a replacement free of charge.

Lost Packages: If your tracking number shows "Delivered" but you have not received the package, please check around your property and with neighbors. If it is still missing after 48 hours, contact us so we can assist you in filing a claim with the carrier.

Contact

• Email: support@aurivita.co
• Response Time: We typically respond within 12 business hours
• Phone: +1 631 881 4089 (9am–5pm ET, Mon–Fri)
• Business Address: Azeal Supplements LLC, 1023 East Lincolnway, Cheyenne, WY 82001, United States